SCANA Energy

• Analyzed energy information and negotiate rate pricing

• Conducted classroom, simulator, and practical training courses to include initial and requalification training for Customer Relations Specialist and single training programs for specific disciplines

• Managed and monitored phone states

• Provided conservation tips on usage inquiries

• Established gas related orders such as new service, issued turn offs, and market switches

• Provided conservation tips on usage inquiries; analyzed energy information, and negotiated rate pricing

• Credit counseled to avoid credit action, developed tools to retain and acquire new customers

Special Projects at SCANA Energy

Contact Center Assistant Line:

▪ Provided answers, solutions, advice, and suggestions to avoid miscommunications and escalations with internal and external customers

▪ Collected, organized, analyzed, and reported information pertaining to the quality of service provided to customers

▪ Identified and recommended solutions in the process of continuous improvement that contributed to customer loyalty

▪ Observed daily employee performance and evaluation to assist with employee performance measures

▪ Conducted feedback sessions with various departments to facilitate consistency in interpretation and execution of quality guidelines